Multi-Health Systems - Talent Assessment

2017 Catalogue

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Customer Service AP ™ Customer Service Aptitude Profile ™ Sander Marcus, PhD, Jotham Friedland, Ph.D. www.mhs.com /customerserviceAP The Customer Service AP measures traits critical to success in customer service work, helping employers make better hiring, training, and placement decisions. How the Customer Service AP Works Composed of 140 items and recommended for anyone 18 and older. Applicants can take the assessment on a PC or on a paper-and-pencil answer sheet. Once you score the test on a computer you will receive an interpretive report that evaluates the applicant in terms of: SalesAP ™ Sales Achievement Predictor ™ Jotham Friedland, PhD, Sander Marcus,Ph.D. www.mhs.com /SalesAP Measure Traits Critical to Sales Success. With the Sales Achievement Predictor (SalesAP), you no longer have to wait six months or longer to fi nd out whether a new hire will succeed. This unique inventory measures traits that are critical to success in sales. Many things are not apparent in an interview or resume—inhibitions about cold calling, reluctance to ask for a sale, or poor motivation to follow through once on the job. The SalesAP will pick up these traits. Validated against actual sales performance, the SalesAP helps industrial psychologists, human resource professionals, sales managers, and business owners select, place, and train salespeople. How the SalesAP Works While other sales tests attempt to tell you whether applicants can sell, the SalesAP tells you whether they will sell. It stresses sales motivation, identifying individuals who will actually follow through once they've got the job. And it makes a clear distinction between cold-calling and closing skills—helping you place salespeople where they'll be the most successful. You can use the SalesAP not only to predict sales success but also to fi nd out why your current salespeople are not working up to their potential, how to motivate them, and how to supervise them more eŒ ectively. BOEI ™ Benchmark of Organizational Emotional Intelligence ™ Steven J. Stein, Ph.D. & MHS Staff www.mhs.com /BOEI Research has shown that emotionally intelligent organizations are more productive and successful. The BOEI measures the level of organizational emotional intelligence as a whole and across departments, teams, or divisions. KEY AREAS MEASURED • Job Happiness • Compensation • Work/Life Stress Management • Organizational Cohesiveness • Supervisory Leadership • Diversity and Anger Management • Organizational Responsiveness • Positive and Negative Impression (validity) HOW TO USE THE ASSESSMENT The BOEI is an online assessment that is administered to an entire organization. Up to ten multiple-choice items and two items with open-ended response fi elds can be added. REPORTS Individual Reports Compare the results from one individual to the results of the overall organization, as well as to his or her own group. Organizational Reports Summarize the responses from the organization as a whole. One Organizational Report per organization is required to score the BOEI. Group Reports Compare the level of functioning of defi ned groups, and also compare specifi c groups to the overall organization. B O E I A D M I N I ST R AT I O N M AT E R I A L S Z - BOE001 BOEI Technical Manual $ 66.00 ONLINE, SCORING ORGANIZER Z- BOE002 BOEI Online Organizational Report Kit (BOEI Technical Manual and 1 BOEI Organizational Report) $ 352.00 Z- BOE005 BOEI Online Individual Report (required to generate Organizational and Group Reports) $ 18.00 Z- BOE003 BOEI Online Organizational Report $ 371.00 Z- BOE004 BOEI Online Group Report (compare up to fi ve groups) $ 66.00 Z- BOE002 BOEI Online Organizational Report Kit (BOEI Technical Manual and 1 BOEI Organizational Report) $ 352.00 Z- BOE005 BOEI Online Individual Report (required to generate Organizational and Group Reports) $ 18.00 Z- BOE003 BOEI Online Organizational Report $ 371.00 Z- BOE004 BOEI Online Group Report (compare up to fi ve groups) $ 66.00 B-level Composed of 140 items, the SalesAP is recommended for anyone 18 and older. Applicants can take it on a PC or on a paper-and-pencil answer sheet. You can score the test on a computer and receive an interpretive report that gives the applicant one of three clear-cut ratings: 1) Highly recommended for sales 2) Recommended with areas that could be improved 3) Not recommended for sales SCALES & FORMS The report also shows the individual's percentile rank on the following scales: • Sales Disposition • Initiative/Cold Calling • Sales Closing • Achievement • Motivation • Competitiveness • Planning • Initiative/General • Team Player • Managerial • Assertiveness • Personal Diplomacy • Extroversion • Patience • Cooperativeness • Self-Confi dence • Relaxed Style • Goal Orientation Validity scales identify applicants who are exaggerating strengths or minimizing weaknesses—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. • Customer Service Strengths • Potential Strengths • Areas That Need Development SCALES & FORMS The evaluation address the following characteristics: • Sales Disposition • Initiative/Cold Calling • Sales Closing • Achievement • Motivation • Competitiveness • Planning • Initiative/General • Team Player • Assertiveness • Personal Diplomacy • Extroversion • Patience • Cooperativeness • Self-Confi dence • Relaxed Style • Goal Orientation • Managerial SA L E S A P P R I C I N G H A N D S CO R E D W311CE SalesAP Manual CE Materials $ 26.00 W311U1 SalesAP CD (10 uses) $ 520.00 W311B1 SalesAP Manual $ 69.00 W311C1 SalesAP PC Answer Sheet (Pad of 100) $ 19.00 W311S1 SalesAP Software Kit $ 541.00 A-level C U STO M E R S E RV I C E A P P R I C I N G H A N D S CO R E D W387U1 Customer Service AP 10-Use CD $ 148.00 W387B1 Customer Service AP Employer's Guide $ 23.00 W387A1 Customer Service AP PC Answer Sheet (Pad of 100) $ 18.00 A-level TALENT Talent Assessments 8

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